Privacy Policy – Best Deal Travels
Who We Are
Best Deal Travels is a travel planning and booking service. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit Best Deal Travels (the “Website”) or interact with us via phone, email, WhatsApp, or social media.
Scope
This Policy applies to information we process in connection with trip enquiries, quotations, bookings, payments, customer support, and marketing communications.
Information We Collect
- Identity & Contact: name, email, phone, postal address, emergency contact.
- Travel Details: traveller names, dates of birth, nationality, passport details, visa details, frequent flyer/loyalty numbers, special assistance needs, preferences (meals, seats, hotel room type).
- Booking & Usage: itinerary choices, enquiry history, chats/calls/WhatsApp messages, feedback, website/app interactions (pages viewed, time on page, device/browser info), and cookies (see Section 7).
- Payment: masked card details or tokenized identifiers from payment providers, UPI handle, transaction metadata (amount, timestamps). We do not store full card numbers, CVV, or PIN on our servers.
- Documents you upload: IDs, visas, prescriptions for medical travel, or other travel documents you provide.
How We Use Your Information
- Provide quotes, design itineraries, and fulfil bookings (flights, hotels, transfers, activities, insurance, visas).
- Communicate about your trip (confirmations, changes, alerts, support) via email, SMS, phone, or WhatsApp.
- Process payments and prevent fraud.
- Improve our services, website performance, and customer experience.
- Send offers and travel content (you can opt out anytime).
- Comply with legal obligations and respond to law-enforcement or regulatory requests.
Legal Basis & Compliance (India)
Until India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) is brought into force, we follow the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”). When the DPDP Act becomes enforceable, we will update this Policy and honour the rights and duties prescribed thereunder.
Reference: Government publications on the DPDP Act and SPDI Rules; industry guidance confirms DPDP enforcement is pending as of August 2025. :contentReference[oaicite:1]{index=1}
Sharing Your Information
We share only what’s necessary to complete your trip or as required by law:
- Travel suppliers: airlines, GDS/aggregators, hotels, DMCs, cruise lines, car rentals, activity partners, insurance and visa facilitation partners.
- Payment partners: PCI-DSS compliant processors/payment aggregators (e.g., card networks, UPI, wallets). As per RBI rules, card data is tokenized and not stored by us. :contentReference[oaicite:2]{index=2}
- Technology & support: hosting, analytics, email/SMS/WhatsApp platforms, customer support tools.
- Regulators & law enforcement where required.
We do not sell your personal information.
Cookies, Analytics & Advertising
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve content. Some third-party tools (e.g., analytics or ad platforms) may set their own cookies. You can control cookies from your browser settings. If you block essential cookies, parts of the site may not work.
WhatsApp, Calls & Messages
When you contact us on WhatsApp or by phone/SMS, we collect the information you share to answer your query or manage your booking. Please avoid sharing sensitive data over chat unless requested for a booking or service.
International Transfers
Because travel is global, your information may be transferred to and processed in countries where our suppliers or partners are located. We take reasonable steps to ensure recipients protect your data and use it only for your booking.
1 Data Retention
We keep your data for as long as needed to provide services, comply with legal/accounting/tax requirements, and resolve disputes. Typical retention for booking records is 6–8 years, or longer where the law requires.
1 Your Rights & Choices
- Access/Portability: request a copy of your personal data we hold.
- Correction/Deletion: ask us to correct inaccurate data or delete data we no longer need (subject to legal retention).
- Consent: withdraw marketing consent at any time (use “unsubscribe” or contact us).
- Grievance: contact our Grievance Officer for concerns or complaints (see Section 14). If the DPDP Act becomes operative, you may also escalate to the Data Protection Board of India as per the notified procedure. :contentReference[oaicite:3]{index=3}
Security
We use reasonable technical and organizational measures to protect personal data (access controls, encryption in transit, need-to-know access, staff training). No system is 100% secure; please share only the documents necessary for your booking.
Third-Party Links
Our site may link to third-party sites (airlines, hotels, insurers). Their privacy practices are governed by their own policies.
Contact & Grievance Redressal
Best Deal Travels
Email: bestdealtravels@gmail.com • Phone: +91 90999 93100
Grievance Officer: Best Deal Travelers
Email: bestdealtravels@gmail.com
Address: E-105 AAGAM VIVIANNA, Oppo Floerance building, Vesu, Surat, Gujarat 395007
Children’s Privacy
Our services are intended for adults booking travel. If you are a parent/guardian and believe a child has provided personal data to us without your consent, please contact the Grievance Officer to request deletion.
Changes to This Policy
We may update this Policy to reflect legal, technical, or business changes. Material changes will be highlighted on this page with a new “Last updated” date. Continued use of our services confirms your acceptance of the revised Policy.